Terms of service
Terms of Service
OVERVIEW
Welcome to Mochi & Maple.
Throughout the site, the terms “we”, “us” and “our” refer to Mochi & Maple, a brand operated under 3 Donkeys Ltd. Mochi & Maple operates this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you, the customer, with a curated shopping experience.
Mochi & Maple is powered by Shopify, which enables us to provide the Services to you.
The following Terms of Service (“Terms”) describe your rights and responsibilities when using our Services. Please read them carefully, as they include important information about your legal rights, including limitations of liability.
By visiting, interacting with or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this site.
You agree to provide accurate, current and complete information when making a purchase or creating an account. You are responsible for maintaining the confidentiality of your account and for all activity under it.
Accounts may not be transferred or sold to another person.
SECTION 2 - OUR PRODUCTS
We aim to ensure all product descriptions, images and pricing are accurate. However:
- Colours and appearance may vary depending on your device
- Product details may change without notice
- We reserve the right to discontinue products at any time
We do not guarantee that products will meet every individual expectation.
SECTION 3 - ORDERS
Placing an order constitutes an offer to purchase.
All orders are subject to acceptance by Mochi & Maple (operated under 3 Donkeys Ltd). We reserve the right to refuse or cancel any order at our discretion.
Payment must be received before an order is accepted.
Once an order is confirmed, we may not be able to cancel or amend it.
Returns are handled in accordance with our Refund Policy [LINK].
Products are sold for personal use only and not for resale.
SECTION 4 - PRICES AND BILLING
All prices are shown in GBP (£).
Prices, discounts and promotions may change at any time without notice.
You agree to provide accurate payment and billing information and confirm that you are authorised to use the payment method provided.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
- courier services
- customs processes
- events outside our control
For international orders, any customs duties, import taxes, or additional charges are the responsibility of the customer. These charges are set by the destination country and are outside of our control.
Responsibility for goods passes to you once the order has been handed to the delivery carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this website, including images, branding, text and design, is owned by or licensed to 3 Donkeys Ltd.
You may not copy, reproduce or use any content without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools which we do not control.
These tools are provided “as is” and we are not liable for their use.
SECTION 8 - THIRD-PARTY LINKS
Our site may contain links to third-party websites.
We are not responsible for their content, policies or practices. Use of third-party sites is at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Mochi & Maple is powered by Shopify. However, all purchases are made directly with Mochi & Maple (operated under 3 Donkeys Ltd).
Shopify is not responsible for any transactions, products, or issues arising from purchases made through this store.
SECTION 10 - PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, comments or suggestions, you grant us permission to use them for business purposes without compensation.
SECTION 12 - ERRORS AND OMISSIONS
We reserve the right to correct any errors in product information, pricing or availability at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may not use this site for unlawful purposes or in a way that may harm the business, its users, or its systems.
SECTION 14 - TERMINATION
We may suspend or terminate access to the Services at any time if these Terms are breached.
SECTION 15 - DISCLAIMER OF WARRANTIES
All products and services are provided “as is” without warranties unless required by law.
Nothing in these Terms affects your statutory rights as a UK consumer.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, 3 Donkeys Ltd shall not be liable for any indirect or consequential loss arising from the use of this website or products purchased through it.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Mochi & Maple, 3 Donkeys Ltd, and its affiliates from any claims arising from your use of the Services or breach of these Terms.
SECTION 18 - SEVERABILITY
If any part of these Terms is found to be unenforceable, the remaining sections will remain valid.
SECTION 19 - ENTIRE AGREEMENT
These Terms, along with any policies referenced, form the entire agreement between you and us.
SECTION 20 - GOVERNING LAW
These Terms are governed by the laws of England and Wales.
SECTION 21 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the site means you accept any changes.
SECTION 22 - CONTACT INFORMATION
3 Donkeys Ltd
📧 amanda@mochiandmaple.co.uk
📍 Northcote Manor, Northlew, Okehampton, Devon, EX20 3BT
📞 07733 152560
🏢 Company No: 10816181
💷 VAT No: GB 299 3808 40